Payments & Policies
- Secure encrypted payments processed by Omise
- Multiple Payment options
- All prices in THB
- Clear policy for refund & rescheduling
Small payment to secure your time-slot
We want your Chandee experience to begin the moment you book, not just when you walk through our doors. That’s why we’ve made our payment process simple, secure, and transparent.
A small deposit secures your time slot, so we can prepare everything perfectly for your arrival: your private room, your preferred therapist, and the calm atmosphere you deserve.
Below we have answered questions on “How it works“, how we handle “Cancelation & Refunds” and abour your “Privacy & Security“.
How do I pay for my booking?
After you contact us and we confirm your preferred treatment, date, and time, we’ll send you a secure Omise Payment Link via WhatsApp, LINE, or email.
The link clearly shows the exact amount before you pay. Simply click, choose your payment method, and you’re done. No app download required.
What payment methods do you accept?
- Credit & debit cards (Visa, Mastercard, JCB, Amex)
- QR PromptPay
- TrueMoney Wallet
- Mobile banking
- Google Pay
All payments are protected by 3D Secure for your safety.
Why do you ask for a deposit?
Our head spa beds and private rooms are in high demand, we’re often booked 1-2 days in advance. A deposit (typically ฿1,000 – ฿2,000) ensures we can reserve your exact time slot and prepare everything for your arrival.
For longer treatments, couple packages, or peak periods, we may request full prepayment.
Is my payment information safe?
Absolutely. We use Omise, Thailand’s leading payment gateway, which is PCI-DSS Level 1 certified, the highest security standard in the payments industry.
Chandee never sees or stores your card details. Everything is encrypted and processed directly by Omise’s secure systems.
Cancellations & Refunds
What is your cancellation policy?
The Short Version
More than 24 hours notice? Full refund or free reschedule.
12-24 hours notice? 50% refund or reschedule with ฿300 fee.
Less than 12 hours or no-show? No refund.
We understand plans change, life happens! The more notice you give us, the more flexibility we can offer.
How do refunds work?
If you’re eligible for a refund, we’ll process it back to your original payment method through Omise within 7-14 business days. For credit/debit card payments, the exact timing depends on your bank.
Prefer to reschedule instead? We’re happy to move your booking to a new date — just let us know.
How do I cancel or reschedule?
Contact us through any of these channels:
- WhatsApp: +66 82 539 9908
- LINE: @chandee
- Phone: +66 82 539 9908
- Email: chandeesalon@gmail.com
Please include your booking name and preferred new date/time if rescheduling.
What about gift vouchers?
Gift vouchers are non-refundable but can be transferred to another person. All gift vouchers are valid for 6 months from the purchase date.
What if I am running late?
Please message us as soon as possible! If you’re only a few minutes late, we’ll do our best to accommodate you. For longer delays, your treatment time may be shortened, or we may need to reschedule to avoid impacting other guests.
What if there's an emergency?
We understand that emergencies and illness happen. In exceptional circumstances, we’re happy to discuss full refunds or rescheduling on a case-by-case basis. Just reach out and let us know what’s going on, we’ll do our best to help.
Privacy & Security
How do you use my personal information?
We only use your information to:
- Manage your bookings and communicate about your appointments
- Send payment links and booking confirmations
- Provide the services you’ve requested
We never sell, share, or use your data for anything else. Your relaxation is our priority — not your data.
Is your website secure?
Yes. Our website uses HTTPS encryption to protect all data transmission. Combined with Omise’s secure payment processing and 3D Secure authentication, your information is protected at every step.